Terms & Conditions
Produced: 13/04/2026
Version: 1
1. Definitions
1.1. “Company,” “we,” “us,” “our”, “BML” refers to BML Clinical Resuscitation Ltd, registered at 10 High Street, Ammanford, SA18 2LY, Company Registration Number 17092884.
1.2. “Course” refers to any Immediate Life Support (ILS), Basic Life Support (BLS), or other resuscitation training programme offered by the Company.
1.3. “Delegate,” “you,” “your” refers to any individual or organisation booking or attending a Course.
1.4. “Booking” refers to a confirmed reservation for a Course.
1.5. “Course Fee” refers to the total cost payable for attendance.
1.6. “Guidelines” refers to the clinical guidance published by Resuscitation Council UK (RCUK).
2. General
2.1. These Terms and Conditions govern all Bookings and attendance at Courses provided by BML.
2.2. By making a Booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.
2.3. The Company reserves the right to amend these Terms and Conditions at any time. Changes will not affect Bookings already confirmed at the time of amendment.
2.4. All Courses are delivered in alignment with current RCUK Guidelines; however, the Company is an independent training provider, and Courses are not accredited, approved, or certified by RCUK unless explicitly stated.
2.5. Any reference to RCUK relates solely to the clinical guidelines used to inform course content.
3. Bookings
3.1. Bookings may be made by telephone or by email. A Booking is not confirmed until you receive written confirmation from BML.
3.2. You must provide accurate and complete information at the time of Booking, including full name, contact details, and any relevant medical or accessibility requirements.
3.3. Course places are subject to availability.
3.4. The Company reserves the right to refuse or cancel any Booking at its discretion.
3.5. Delegate Substitution: You may substitute another delegate for a confirmed Booking at no additional charge, provided you notify us in writing at least 48 hours before the Course start date. The substitute must meet any prerequisite requirements for the Course.
4. Course Requirements & Prerequisites
4.1. Delegates must meet any stated prerequisites before attending (e.g. professional role,prior certification).
4.2. Some Courses may require completion of pre-course e-learning. Failure to complete this may result in refusal of entry without refund.
4.3. Delegates must be physically able to participate in practical elements (e.g. CPR on the floor).
4.3.1. Where delegates are not able to physically participate in practical elements, reasonable adjustments may be made in line with RCUK Equal Opportunities Policy.
5. Course Fees and Payment
5.1. All Course Fees are as quoted at the time of Booking and are inclusive of course materials, certification (where applicable), and refreshments unless otherwise stated.
5.2. Payment Terms:
- Individual Delegates: Full payment is required at the time of Booking unless otherwise agreed.
- Organisations/Corporate Bookings: Payment is due within 28 days of invoice date or 14 days prior to the Course start date, whichever is sooner.
5.3. Payment may be made by bank transfer or other methods specified by the Company.
5.4. The Company reserves the right to refuse entry to any delegate whose payment has not been received in full.
5.5. All prices are quoted in GBP (£). The Company is not currently VAT registered; therefore, VAT is not charged.
6. Cancellation by the Delegate
6.1. All cancellation requests must be submitted in writing to rhyswilliams@BMLclinicalresuscitation.co.uk.
6.2. Cancellation Charges:
| Notice Period | Refund/Charge |
|---|---|
| More than 14 days before Course date | Full refund or free transfer to another date |
| 7–14 days before Course date | 50% refund or transfer to another date (subject to availability) |
| Less than 7 days before Course date | No refund; transfer may be offered at the Company's discretion |
| Non-attendance without notice | No refund |
6.3. The Company may, at its sole discretion, offer a credit note for future Courses instead of a refund.
6.4. Refunds will be processed within 14 working days using the original payment method.
7. Cancellation or Changes by the Company
7.1. The Company reserves the right to cancel, reschedule, or change the venue of any Course due to circumstances beyond its reasonable control, including but not limited to instructor illness, insufficient enrolment, or unforeseen events.
7.2. In the event of cancellation by the Company, delegates will be offered:
- A full refund of the Course Fee; or
- A transfer to an alternative date at no additional cost.
7.3. The Company shall not be liable for any indirect or consequential losses arising from cancellation or rescheduling, including but not limited to travel, accommodation, or loss of earnings.
8. Refunds
8.1. Refunds will only be issued in accordance with the provisions set out in Sections 6 and 7.
8.2. Refund requests must include your Booking reference and the reason for cancellation.
8.3. The Company is not obligated to provide refunds for:
- Failure to attend without prior notice.
- Failure to complete the Course or assessment.
- Removal from a Course due to misconduct.
9. Course Attendance and Conduct
9.1. Delegates must arrive on time. Late arrivals may not be admitted and will be treated as non-attendance.
9.2. Delegates are expected to conduct themselves professionally and respectfully at all times.
9.3. The Company reserves the right to remove any delegate whose behaviour is disruptive, dangerous, or otherwise inappropriate, without refund.
9.4. Delegates must disclose any medical condition or physical limitation that may affect their ability to participate safely in practical elements of the Course.
10. Health & Safety
10.1. Delegates participate in practical training at their own risk.
10.2. You must follow all instructor safety instructions.
10.3. The Company is not responsible for any injury or illness sustained during the Course except where caused by the Company’s negligence.
11. Certification and Assessment
11.1. Successful completion of a Course and any required assessments is necessary to receive certification.
11.2. Certificates are issued by BML and confirm that the delegate has completed training delivered in line with current RCUK Guidelines.
11.3. Certificates issued are not RCUK-accredited certificates and must not be represented as such.
11.4. Certification validity periods vary between courses and will be specified on the certificate issued.
11.5. It is the responsibility of the delegate or their employer to ensure that the certification meets their workplace or regulatory requirements.
11.6. The Company does not guarantee that its certification will be accepted by all organisations.
11.7. The Company cannot guarantee that a delegate will pass any assessment. Failure to meet the required standard will result in non-certification; no refund will be provided in such circumstances.
11.8. Re-assessment opportunities may be offered at the Company’s discretion, subject to additional fees.
12. Blended Learning / Online Components
12.1. Some Courses may include online learning components.
12.2. Access details will be provided after booking.
13. Intellectual Property
13.1. All course materials, including manuals, presentations, and handouts, are the intellectual property of the Company or its licensors and are provided for personal use only.
13.2. Delegates may not copy, reproduce, distribute, or share course materials without prior written consent from the Company.
14. Data Protection
14.1. The Company will collect and process personal data in accordance with its Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
14.2. Personal data will be used for the purposes of administering Bookings, delivering Courses, issuing certification, and communicating relevant information.
14.3. Delegate details may be shared with accrediting bodies as required for certification purposes.
15. Limitation of Liability
15.1. The Company’s total liability to you for any loss or damage arising from or in connection with a Course shall not exceed the Course Fee paid.
15.2. The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of income, profit, or opportunity.
15.3. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
16. Force Majeure
16.1. The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or infrastructure failures.
17. Complaints
17.1. Any complaints should be submitted in writing to rhyswilliams@BMLclinicalresuscitation.co.uk within 14 days of the Course date.
17.2. The Company will acknowledge complaints within 5 working days and aim to provide a full response within 28 days.
18. Governing Law and Jurisdiction
18.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
18.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
BML Clinical Resuscitation Ltd
10 High Street,
Ammanford,
Carmarthenshire,
SA18 2LY
RhysWilliams@BMLclinicalresuscitation.co.uk
07971373813
www.BMLclinicalresuscitation.co.uk
20. Acceptance
By completing a Booking, you acknowledge that you have read and agree to these Terms and Conditions.